Enter your keyword

Orders and payments

The Katia Meraki Shop accepts payments in the form of PayPal, Visa, Mastercard, American Express and Discover. Payment is processed at the time of purchase and an email confirmation with the items and billing/shipping information will be sent at checkout. The email address provided during the purchase process must be correct to receive confirmation and updates.

Privacy Policy

We take your privacy very seriously. We will never share the information you provide to us (including your name, address, email address, phone number, etc.) with anyone. Any information we collect will only be used to complete your order with us. We will never send you unsolicited communications.

Shipping and Handling Policy

All orders are shipped from Spain via Correos. Orders are processed within 3-5 days of purchase and packages are shipped once processed. Shipping costs are calculated based on the total weight of the order and can be reviewed before finalizing the purchase. Delivery confirmation (tracking) numbers are issued for all domestic packages.

Return and exchange policy

Katia Meraki Shop accepts returns during the first 14 days after receiving the order. In case of return the buyer must return the product in its original condition. Shipping costs are to be paid by the buyer.

For damaged or defective items, please contact us at support@katiameraki.com during the first 14 days after receipt, informing us of the damage and attaching photos and/or videos.

Lost, damaged or defective merchandise

Goods will be replaced or refunded including shipping costs if the product is defective or damaged. Items may need to be returned before a refund or replacement will be sent. If your package arrives damaged, please contact us immediately and retain all shipping materials, including the box or envelope and all contents. Send photos of the damage if possible to expedite the process.

Lost packages will be replaced as long as the shipping address provided at the time of purchase is absolutely correct. Please contact us if your package has not shown up within the designated time frame and you believe it has been lost. Lost packages are subject to verification. Katia Meraki Shop is not responsible for packages lost due to errors in the shipping address provided by the customer.